ISO 9000 and document control
Keywords:
ISO, Control, Records, Documentation, Management, Quality, Customer, Leadership, ProviderAbstract
ISO 9000 is a family of international standards for quality management, applicable to all sizes of company, whether public or private.
Management Systems ISO 9000 quality make up the human side, administrative and operating companies. By integrating these three aspects, the organization takes full advantage of all its resources, making results more efficiently, reducing administrative and operating expenses.
With globalization and opening markets this has become a competitive advantage by providing further confidence and evidence to all customers, subcontractors, personnel and other stakeholders that the organization is committed to establishing, maintaining and improving levels acceptable quality products and services.
Another advantage of quality systems is the clear definition of policies and functions, the staff is utilized according to their ability and focus on real customer needs.
It should be mentioned that to achieve these benefits, it is necessary that management of the organization, is committed to the development of its quality system and to allocate financial and human resources to do so. These resources are minimal compared with the benefits you can achieve.
References
INTE –ISO 9000:2000, Sistemas de gestión de la calidad. Conceptos y vocabulario.
INTE –ISO 9001:2000, Sistemas de gestión de la calidad. Requisitos.
INTE –ISO 9004:2000, Sistemas de gestión de la calidad. Directrices para la mejora del desempeño.
Revista de la Asociación Española de Normalización (AENOR), Diciembre2000.
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