TECHNOLOGICAL INNOVATION CAPABILITIES IN THE SOFTWARE INDUSTRY: A CASE OF SUCCESS
Keywords:
Technological capabilities, innovation, SMEs, software.Abstract
The formation and accumulation of technological capabilities for the empirical case of a Costa Rican leading software company are studied in this research. In addition, the accumulation of technological capabilities through the different knowledge transfer mechanisms and learning activities is analyzed, as well as the areas where the technological capabilities are focused in the Company. To comprehend the different innovation levels of the Company, a technological capabilities matrix was prepared, as proposed by Bell and Pavitt (1995). Therefore, it was found that the company Alpha exceeded basic operational and technological capabilities as well as innovative capabilities, reaching advanced levels in most activities, especially in its core business.
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